FAQ

We ship our orders using reliable international logistics partners, primarily through tracked international air mail and premium courier services, depending on the destination, order value, and shipping option selected at checkout.

For most regions, parcels are dispatched via international air freight with end-to-end tracking, and are handed over to trusted local carriers for final delivery. High-value or time-sensitive orders may be fulfilled through express courier services to ensure faster transit and enhanced handling security.

All shipments are carefully packed and processed to meet international shipping standards, ensuring your order arrives safely and efficiently.

Estimated delivery times are based on our logistics partners’ transit estimates and begin once your order has been processed and dispatched:

All orders to United States, Europe, Asia-Pacific, and other international destinations are typically delivered within 8–10 business days after dispatch.

Please note that this timeframe is an estimate, not a guarantee. Delivery may vary or be delayed due to factors beyond our control, including public holidays, customs processing, weather conditions, and other force majeure events.

Yes, we ship to many international destinations! Shipping times and fees vary by country. Please check our shipping policy or enter your address at checkout for more details.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package in real time on our website or the carrier’s website

If your package is delayed, please check the tracking information for updates. If it's lost or hasn't arrived within the estimated timeframe, contact our customer support team, and we’ll assist you in resolving the issue.

We accept returns for eligible items within 7 days of delivery, provided that the item is unused, unworn, and in its original condition and packaging.

Due to the nature of our products, custom-made, handcrafted, or personalized items, as well as items purchased during final sale or promotional events, are not eligible for return unless the item arrives damaged or defective.

To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, return instructions will be provided. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a quality issue or shipping error on our part.

For hygiene and quality assurance reasons, we reserve the right to refuse returns that do not meet the above conditions.

If your item arrives damaged or defective, please contact our customer support team within 7 days of receiving your order.

To help us process your request efficiently, you will be required to provide:

• Your order number
  
• A clear unboxing video showing the condition of the item upon arrival
  
• If returning the item, a packing video showing the product being placed into the return parcel
  
• The return shipment tracking number, once available
  

All return or exchange requests are subject to review and approval before any item is sent back. Items returned without prior authorization may not be accepted.

Return shipping costs may vary depending on the reason for the return. If the return is due to a defect or our error, we will cover the shipping costs. Otherwise, the customer may be responsible for return shipping fees.

Once your return is received, inspected, and approved, refunds are typically processed within 48 hours and issued to the original payment method used at checkout.

Please note that while we process refunds promptly after approval, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

We offer exchanges only for items that are confirmed to be damaged or defective. Exchanges are not available for requests based on personal preference, such as changes in color, style, or design.

To request an exchange, please contact our customer support team within 7 days of delivery and provide the required evidence as outlined in our policy. Once the returned item is received and inspected, and the issue is confirmed, a replacement item will be shipped.

Please note that return and replacement shipping costs are the customer’s responsibility, unless the exchange is due to a verified shipping damage or manufacturing defect.

You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.

We process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team as soon as possible. Once an order has shipped, modifications may not be possible.

After placing your order, you’ll receive a confirmation email with a tracking link. You can also log into your account on our website to check the status of your order.

If you receive an incorrect or damaged item, please contact our support team immediately. We will arrange for a replacement or refund and cover any return shipping costs if necessary.

Yes! We offer gift-wrapping services and the option to include a personalized message. Simply select the gift option at checkout and choose from our available wrapping styles.