Independent by Design
The best choice for stacking
FAQs
Something you may be interested !
How long will it take to receive my order?
We process all orders within 12 hours of receipt. We partner with reliable international carriers, and most customers receive their orders within 5–8 business days. While delivery times may vary slightly depending on your region, we will do everything we can to ensure your order reaches you on time.
Do you offer a lifetime warranty?
Yes, we do! We provide a free lifetime warranty for every authentic Aurien Crystal piece. We believe that a mindful companion should never be easily discarded. Whether it’s a broken cord from daily wear or other signs of age, please contact us. We are happy to provide repair services to ensure your piece continues to accompany you on your journey.
What materials are used in your crystals?
We are committed to ethical sourcing and work directly with sustainable, small-scale mines. We only use AAA-grade high-quality natural crystals. This ensures the best quality for our customers while actively supporting the sustainable development of mining communities.
What are the stories and cultural traditions behind your products?
Our designs are inspired by the deep traditions of Eastern mindfulness. For instance, our Himalayan Meditation Collection is rooted in the ancient practice of the Greater Himalayas. The Yaksha Guardian Collection draws from Thai heritage, symbolizing sacred protection and inner strength. We aim to weave these meaningful cultural narratives into modern pieces to provide encouragement and mindful energy for your daily journey.
Do you offer returns or exchanges?
Of course! We want you to be completely satisfied with your piece. We offer returns and exchanges in accordance with our specific terms. For full details, please visit our Returns & Exchanges Policy page.